Shipping

Shipping

 

Unfortunately, we cannot deliver to the following countries.

Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon and Syria Liberia, North Korea (Democratic People Republic of Korea), Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect shipping address was provided.

Once you place your order with RUMAsmile Limited and it has been accepted we will dispatch a self impression kit next working day (Monday – Friday excluding public holidays). Once we dispatch the self impression kit to you we will advise you via email of the relevant tracking information in order to trace your shipment. Once an impression kit has been dispatched from the relevant RUMAsmile office liability of goods is transferred from us to the carrier until it is signed for by you at which point you accept the receipt of goods. Original impression kits are dispatched with a return label so you are able to return the impression to us. We are unable to process impressions older than 6 months nor can we be held responsible for returned impressions that are deemed lost.

On receipt of a suitable impression we will endeavour to manufacture your RUMAsmile product within 30 working days. If there is a problem with your order during the production process, we will contact you to discuss any amendments to the order.

When your custom made RUMAsmile product has been manufactured we will advise you via email of the dispatch details. Once a shipment has been dispatched from the relevant RUMAsmile office liability of goods is transferred from us to the carrier until it is signed for by you at which point you accept the receipt of goods

Lost in Post Items

If you don’t receive the package within 7 days of receiving your dispatch confirmation email:

  • Check the tracking details online
  • See if someone else has accepted delivery.
  • Look around the delivery location.
  • Look for a notice of attempted delivery.
  • Look for a notice of attempted delivery.
  • Contact your local Post Office

If you are still unable to trace your package please contact us after 7 working days have expired and we will try our best to assist you.

Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, an RUMAsmile representative may contact you to verify the delivery address before it is re-shipped.

Orders that are returned to us as undeliverable (see below) can not be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by INSTAsmile Limited, any additional postage costs may be wavered.

Reasons for Undeliverable Packages

  • Address is a P.O. Box or Private mailbox service. – We do not ship to P.O. Boxes or private mailbox services; all items must be shipped to a street address.
  • Incorrect Address -If the address is incorrect or outdated, the package is typically returned to us by the Post office or the unintended recipient.
  • Failed Delivery Attempts – Usually the Postal service makes three attempts to deliver a package. After two attempts, the package will be returned to us.
  • Damaged During Transit. – If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
  • Refused by Recipient – If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.