How It Works

These are just a few of the people RUMAsmile has helped. Contact us if you have any questions

First step is to place your order with RUMAsmile for custom veneers, once we receive your order, we send you self-impression kit.

Please read the instructions on it carefully to ensure everything goes smoothly when you take the impression. This will help us in acquiring a ‘suitable’ impression.

A good impression only takes 5 minutes to complete, provided you have followed the instructions carefully. Mix The key the putty for 60 seconds to form one uniform color. Take a deep and central bite and leave it in the mouth for 3 minutes.

If you are still not sure about the suitability of your impression that you have taken, please email us a photograph to: service@rumasmile.com

Don’t worry if you make a mistake, we include a free attempt within the price.

Once you’ve taken your impression and it’s set successfully, place it into the medical bag and post it back to us.

When we receive your completed impression, one of our experienced lab team will check it’s suitability. If they’re happy, you’ll receive an email confirming receipt and informing you that the production of your veneers is underway. If your impression needs to be re-taken, we will get in touch with you.

If you have ordered the Platinum product, once we have received your impression we will firstly send you a prototype product as a temporary solution in order to double check the accuracy of the fit. It will also give you the time to adjust to the product whilst you wait for your Platinum product to be made. Should there be any sort of issue with the fit of the prototype, please contact us immediately prior to us commencing manufacture of the Platinum.

All being well, your veneers will be made within 30 days. Once again, we’ll send them via Signed for delivery.

Once received, simply pop it in, and smile away.

REPLACEMENT IMPRESSION KIT$25

Please note that the replacement impression kit does not include the the cost of custom fit dental product. We supply these kits when you place an order for RUMAsmile Clip-On Veneers.

RUMAsmile’s self-impression kit is very simple and easy to use, but there are a few important things to note.

1) The RUMAsmile impression technique is not suitable for those who have bridgework, or those undergoing fixed orthodontic treatment.

2) If you currently have a loose tooth, it is recommended that you delay taking the impression until the loose tooth has fallen.

3) Please make sure that the putties are kept at room temperature before use them (keep them between 64 – 75 degrees fahrenheit). Impression putty is a high grade dental impression material. If you require them, material safety data sheets are available on request.

Your self-impression pack includes:

  • Impression putty (yellow and white).
  • Impression trays.
  • Instruction guide.
  • Return envelope

In order to take an effective impression, you will need a mirror. Make sure your hands are clean and washed before  starting the process.

Step 1

  • Choose an impression tray.
  • Take out one yellow and one white putty from their tubs and place them on your palm.

Step 2

  • To prevent from a premature setting, the following stage should be completed within 90 seconds.
  • Carefully mix the putties together in your hand, for 60 seconds, until a combined putty is created having one uniform color. Once mixed, form the putty into a sausage shape and place into the impression tray.
  • Use your thumbs to gently push the putty to the outer edges of the tray ensuring there are no blue edges showing. Make sure there’s plenty of putty at the front of the tray too as this will ensure we get a full impression of your teeth and gums.

Step 3

  • Look in the mirror, open your mouth as wide as you can, and while using both hands, insert the impression tray in your mouth ensuring your teeth are aligned in the center of the tray.
  • Bite as deep as you can.

Step 4

  • With both thumbs on the bottom of the tray, firmly push the tray upwards until your teeth hit the bottom. Use your two forefingers, flip your top lip over the front of the tray.
  • Using both hands keep the tray in place for 3 minutes.

At this point it is important to not move or talk. Do not push the tray up or pull it out. This will cause an inaccurate impression.

Step 5

  • After approximately 3 minutes, start to gently rock the impression tray back and forth in your mouth, tease it gently from your teeth and gums and pull it down gently. Once you have taken the tray out of your mouth, rinse it with cold water and allow to dry naturally.
  • Do not remove putty from the tray. The tray and putty need to be returned intact to RUMAsmile.
  • Check your impression. A good impression is one that allows you to see all of your teeth clearly in the tray as well as provides a deep outline of your gum above the teeth. With a bad impression, your teeth would look stretched or distorted, the bite is shallow or no gumline is visible. If you are not sure whether your impression is good or bad, you can also, send us a photo.

Step 6

  • Place your completed impression in an enclosed clear medical bag and send it to RUMAsmile, along with any unused putty and impression trays, using Freepost bag provided with the impression kit.
  • Fill in your name, date of birth, delivery address and reference number on the medical bag and return to RUMAsmile at the address specified in your impression kit.

Thanks to our payment partner, PayPal, you can spread the cost of your RUMAsmile for up to 24 months by applying for PayPal Credit.

Get No Payments + No Interest if paid in full in 6 months on purchases of $99 or more when you check out with PayPal and choose PayPal Credit.

Simply follow the link below and complete the short application form to find out if you qualify.

Once you are approved, complete your purchase and at the checkout select PayPal and the option in your account to pay using the credit facility that PayPal has granted you.

See How to apply for PayPal credits

Please note: Finance is provided by PayPal Credit. RUMAsmile has no influence on the outcome of your approval. Interest will be charged to your account from the posting date (which is usually within a few days of the purchase date) if the purchase balance is not paid in full within the promotional period. Full terms and conditions are available by following the link above.

RUMAsmile’s veneer shade guide will give you an indication of the different shades our veneers are made from. RUMAsmile Classic, Plus and Platinum veneers have their own available shades. Please check product for details.

RUMAsmile does not deliver dental products to the following countries.

Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, International Criminal Tribunal for The Former Yugoslavia, Iran, Iraq, Ivory Coast, Lebanon and Syria Liberia, North Korea (Democratic People Republic of Korea), Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect shipping address was provided.

Once you place your order with RUMAsmile Limited and it has been accepted we will dispatch a self impression kit next working day (Monday – Friday excluding public holidays). Once we dispatch the self impression kit to you we will advise you via email of the relevant tracking information in order to trace your shipment. Once an impression kit has been dispatched from the relevant RUMAsmile office liability of goods is transferred from us to the carrier until it is signed for by you at which point you accept the receipt of goods. Original impression kits are dispatched with a return label so you are able to return the impression to us. We are unable to process impressions older than 6 months nor can we be held responsible for returned impressions that are deemed lost.

On receipt of a suitable impression we will endeavour to manufacture your RUMAsmile product within 30 working days. If there is a problem with your order during the production process, we will contact you to discuss any amendments to the order.

When your custom made RUMAsmile product has been manufactured we will advise you via email of the dispatch details. Once a shipment has been dispatched from the relevant RUMAsmile office liability of goods is transferred from us to the carrier until it is signed for by you at which point you accept the receipt of goods

Lost in Post Items

If you don’t receive the package within 7 days of receiving your dispatch confirmation email:

  • Check the tracking details online
  • See if someone else has accepted delivery.
  • Look around the delivery location.
  • Look for a notice of attempted delivery.
  • Look for a notice of attempted delivery.
  • Contact your local Post Office

If you are still unable to trace your package please contact us after 7 working days have expired and we will try our best to assist you.

Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, an RUMAsmile representative may contact you to verify the delivery address before it is re-shipped.

Orders that are returned to us as undeliverable (see below) can not be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by INSTAsmile Limited, any additional postage costs may be wavered.

Reasons for Undeliverable Packages

Address is a P.O. Box or Private mailbox service. – We do not ship to P.O. Boxes or private mailbox services; all items must be shipped to a street address.

Incorrect Address -If the address is incorrect or outdated, the package is typically returned to us by the Post office or the unintended recipient.

Failed Delivery Attempts – Usually the Postal service makes three attempts to deliver a package. After two attempts, the package will be returned to us.

Damaged During Transit. – If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

Refused by Recipient – If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

 

Your RUMAsmile Warranty.

Manufacturing Warranty

Every model of the RUMAsmile (Classic, Plus and Platinum) comes with a standard 14-day Manufacturing Warranty which starts from 2 days after the product has been dispatched. This covers any faults found with your RUMAsmile that are deemed to have occurred due to a manufacturing fault. A list of manufacturing faults can be found below.

Product short on gum line*

Loose fit*

Rough edges

Manufactured with incorrect goals per order

Manufactured with incorrect shade per order

Wrong product made

Made with/without staining per order

*These manufacturing faults have occurred due to a fault with the impression provided by the customer. This will require a new impression from the customer before the issue can be resolved.

The Manufacturing Warranty does not cover/excludes the following.

  • Misuse of the product
  • Accidental damage
  • Attempted repairs
  • Cross bites / Under bites
  • 12 Month Extended Warranty

At the checkout, you are given the option to purchase a 12 Month Extended Warranty. This is a no quibble warranty that covers any form of breakages of the product, within the 12-month period. This starts from 2 days after your product has been dispatched. Within this time, the 12 Month Extended Warranty covers you for a maximum of up to 2 arches to be remade for you.

The 12 Month Extended Warranty does not cover/excludes the following.

Lost products

If you have a problem with the product, we do require images (in some cases a short video clip) showing the issue with the product for our technicians to assess and provide a course of action/ remedy. Please contact customer services who will send you a returns form, then send the return form and the faulty product back for investigation by one of our technicians.

Our 1-2-3 Returns Policy

  1. If you change your mind after placing your order, we can cancel it for a full refund. If we have already sent out your impression kit, please return to us in the same condition it arrived and we will cancel your order for a one-off fee of $20* (€20).
  1. One of the reasons RUMAsmile clip on veneers are so affordable is that it is the customers’ responsibility to send us a good quality impression to use. We’re here to help you achieve this, but if you’re struggling you should take your impression kit to a dentist. If you can’t provide a good quality impression, we can cancel your order for a one off fee of $100* (€59) that covers the impression stage materials and handling fee.
  1. Once you receive your made-to-measure, fully customised RUMAsmile you have a 14 day manufacturer’s warranty to alert us to any faults. If you are unhappy with the product we will work with you, where possible, to modify the product but we cannot accept returns at this point as the product has been made to your specification and to fit your impression, so it cannot be resold.

* Please note for international orders including Canada the shipping fee is non-refundable and will be added to any one-off fees charged.

Our 1-2-3 Refunds Policy

 

  1. If you change your mind after placing your order, we can cancel it for a full refund. If we have already sent out your impression kit, please return to us in the same condition it arrived and we will cancel your order for a one-off fee of $20* (€20).

 

  1. One of the reasons RUMAsmile clip on veneers are so affordable is that it is the customers’ responsibility to send us a good quality impression to use. We’re here to help you achieve this, but if you’re struggling you should take your impression kit to a dentist. If you can’t provide a good quality impression, we can cancel your order for a one off fee of $100* (€59) that covers the impression stage materials and handling fee.

 

  1. Once you receive your made-to-measure, fully customised RUMAsmile you have a 14 day manufacturer’s warranty to alert us to any faults. If you are unhappy with the product we will work with you, where possible, to modify the product but we cannot accept returns at this point as the product has been made to your specification and to fit your impression, so it cannot be resold.

 

* Please note for international orders including Canada the shipping fee is non-refundable and will be added to any one-off fees charged.

RUMAsmile brings a revolutionary, painless, non-intrusive and cost effective range of clip on veneers.

Thanks to its patent-pending technology, RUMAsmile has created a modern and most comfortable alternative to dentures for covering missing, chipped, crooked and discolored teeth.

RUMAsmile veneers simply can be clipped into place, securing your existing teeth and fitting over the front of your natural teeth, hiding gaps, staining or warping.

Our Smile Assessment helps you find out whether RUMAsmile is suitable for your needs. Simply answer a series of quick questions and our online smile assessment will provide you with a suitable product.

If you’re still not sure, feel free to get in touch to discuss your exact requirements.

How to insert the RUMAsmile:

  1. Establish the correct path of insertion to your natural teeth – do not force it.
  2. Place the product over your teeth
  3. Starting at the back apply pressure until it clips into place

How to remove the RUMAsmile

  1. Always use both hands
  2. Starting at the canines (fangs) gently tease the product from side to side
  3. Never twist or flex the product once it has been removed

 

When cleaning your veneers, be sure to only wash them in lukewarm soapy water, if there is any left over debris within the RUMAsmile use a soft toothbrush to gently